Legal
Privacy Policy
Last updated 17 August 2026. This policy explains how VHHS collects, uses and protects your personal information.
1. Information we collect
To help you claim or book Household Services, we may collect your name, date of birth, contact details, address, accepted service-related conditions, household details, and supporting documents such as DVA approval letters. We only collect what's needed to complete your claim or booking.
2. How we use your information
We use your information to complete and submit your Household Services claim, verify approval documents, arrange service bookings with local providers, and communicate with you about your claim or booking.
3. Sharing your information
We share the minimum information necessary with the Department of Veterans' Affairs (DVA), your treating doctor (where relevant to completing their section of the claim), and the service provider delivering your booked cleaning, lawn mowing or window cleaning. We do not sell your personal information.
4. DVA's own privacy policy
Information submitted as part of a DVA claim is also subject to DVA's own privacy notice and policy. You can read more at dva.gov.au/privacy.
5. Storage and security
We take reasonable steps to keep your information secure, including access controls and encryption in transit. Documents you upload (such as approval letters) are only used to verify your claim or booking.
6. Access and correction
You can ask us to access, correct, or delete your personal information at any time by contacting hello@vhhs.com.au.
AI helper and messages for Adam
The optional AI helper is not Adam personally and cannot access your account, documents or bookings. If you choose to use it, your recent chat text is sent to OpenAI to generate a reply. Please do not include medical details, DVA numbers or other sensitive information. VHHS does not save the AI conversation in its database; the text remains in your current browser page until cleared or the page is closed. OpenAI may process service data under its own privacy and retention terms. If you explicitly submit a message for Adam, the contact details and message you provide are saved in the VHHS team inbox for review. This does not email anyone or promise an immediate reply. Use our contact form for questions about access, correction or deletion.
7. Contact
Privacy questions or complaints can be directed to hello@vhhs.com.au.